Privacy Policy

When you create an account or use our services we may collect: your name, email address, phone number, billing information, and usage data such as call logs and agent configurations.

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities

We do not sell your personal information. We may share information with third-party service providers that perform services on our behalf, including payment processing (Stripe), telephony (Twilio), and voice synthesis (ElevenLabs). These providers are contractually obligated to use your information only as necessary to provide services to us.

We use commercially reasonable safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data by contacting us.

Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at the email below.

We use cookies and similar technologies to collect usage data and improve our services. You can control cookie preferences through your browser settings.

We may update this policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date.

If you have questions about this Privacy Policy, contact us at support@smartlineiq.com.